Hiring: Director of Service Company: Ford Office Technologies Location: Connellsville, PA Job Posted Time: 2026-09-10 14:25:34 Employment Type: Full-time About the job Required Skills: •Provide leadership, management, and accountability for Service Managers and the overall service organization. •Establish clear expectations, goals, priorities, and performance standards for service leaders and their respective departments. •Develop and execute short- and long-term service strategies that support organizational growth, scalability, profitability, customer retention, and operational excellence. •Ensure consistent application of service standards across departments and locations. •Establish and maintain service standards that promote an exceptional, consistent, and professional customer experience. •Develop and execute strategies to achieve service revenue, gross profit, margin, productivity, expense, and profitability objectives. •Establish clear leadership expectations and ensure managers consistently demonstrate effective leadership, communication, accountability, and employee development practices. •Establish expectations for technician productivity, utilization, response time, resolution quality, documentation, customer communication, and professional conduct. Qualifications: •Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field; equivalent combination of education and relevant leadership experience may be considered. •Significant progressive experience in service operations, field service, technical service, operations management, or a related environment. •Demonstrated responsibility for operational performance, financial results, customer satisfaction, and employee development. •Proven ability to improve operational performance through process improvement, leadership development, accountability, and data-driven decision-making. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!