Hiring: Director of Robot Operations Company: Burro Location: Philadelphia, PA Job Posted Time: 2026-09-02 18:04:09 Employment Type: Full-time Target Skills & Keywords : Computer Vision, Express, HBase, Plaid, Segment About the job Required Skills: •Customer Impact & Escalation •Drive customer utilization and ROI by building a team that responds quickly and, increasingly, proactively, anticipating issues before customers report them •Serve as the internal voice of the customer and the escalation point for high severity or high visibility issues, ensuring engineering and product priorities reflect real field impact •Fleet Health & Diagnostics •Monitor fleet wide utilization, uptime, and diagnostic health, identifying trends across machines, regions, and customer segments •Analyze diagnostic data to define control limits and drive pre-emptive corrective action, translating customer sentiment and field quality data into actions •Cluster and prioritize failure modes for engineering, holding the team accountable for timely resolution, and use fleet wide data to influence the engineering roadmap •Scaling Strategy, Process & Tools •Build the strategy, processes, systems, and tools that let each Robot Support engineer support 500+ robots, a major scale up from current ratios •Develop and execute a plan to outsource portions of support to Dealer teams and third party providers, including training, documentation, and quality oversight •Coordinate the software deployment process across the fleet •Hire, coach, and gro Compensation: •$160,000 •$180,000 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!