Hiring: Director of Payroll Operations Company: Asure Software Location: Gardendale, AL Job Posted Time: 2026-09-17 13:56:12 Employment Type: On-site Target Skills & Keywords : C++, Change Management, Product Management, Workday About the job Experience: •8 years’ experience Managing Payroll/HCM Operations •5 years of people management experience required •5 years’ experience of P&L management Required Skills: •Directly supervise the Customer Support/Payroll Processing and Distribution teams •Interview, hire and coordinate training of staff on company procedures, customer service, and software systems. •Coach and mentor staff to continue to improve skills, product and system knowledge. •Provide consistent, frequent feedback to staff regarding individual goals. •Communicate with client companies as needed and coordinate all customer service initiatives. •Monitor and evaluate services provided to participants to ensure consistent high-quality customer service, compliance to all applicable laws, and accuracy of data processed. •Manage year-end projects to adhere to company policies and procedures. •Troubleshoot issues through Product Manager staff to increase the customer service experience and to resolve customer issues. Qualifications: •Bachelor’s degree preferred •FPC and CPP certifications highly desired •Robust reporting and analytical skills •Polished communication skills – both verbal and written, to be able to develop and maintain positive working relationships with clients, supervisors, staff and peers. •Payroll HCM System experience with Mangrove, Paychex, ADP, Workday or similar system required •Technical acumen with automation solutions desired •Strong team leadership skills and ability to develop and motivate team members •Strong compliance experience and internal controls knowledge •Proven ability to think and act strategically, analytically and with operational and control discipline •History of success in managing service delivery for external clients Compensation: •Medical, Dental, Vision, HSA, FSA- All effective on day 1! Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!