Hiring: Director of Paratransit, ADA Program and Mobility Services Company: The Rapid Location: Grand Rapids, MI Job Posted Time: 2026-09-03 14:20:25 Employment Type: Contract / On-site Target Skills & Keywords : Microsoft Office About the job Required Skills: •Establishes departmental goals, performance measures, and priorities aligned with The Rapid's performance objectives and outcomes to achieve operational and financial objectives. Develops, recommends, implements, and continuously improves departmental policies, procedures, and service standards. •Develops, plan, and administer department's operating budget. •Creates Requests for Proposals (RFPs) as departmental needs require. •Manage and direct all department activities, including day-to-day operations. •Manage all aspects of service contracts related to the Authority's paratransit, ADA program and mobility services. •, and its contractors are in compliance with all applicable federal, state and local Americans with Disabilities (ADA) laws and regulations governing mandated complementary paratransit services such as but not limited to service parameters, eligibility, conditions of eligibility, suspensions, denial of services and appeals. •Oversees the scheduling and facilitation of all appeals to ADA eligibility decisions. •'s specialized services with other public and special transportation services in the area by developing plans and implementing actions and programs to improve coordination. Qualifications: •Solid functional working knowledge of the ADA, CFR Part 37, Subpart F; Part 27, and Part 38; Federal Transit Administration Circular 4710.1 and ADA Circular C4710.1; Working knowledge of ADA best practices •Demonstrated capacity to analyze complex operational, financial, and regulatory issues and develop practical solutions. •Demonstrated capacity to interpret laws, regulations, contracts, and technical guidance and apply them appropriately to operations. General knowledge of fixed route public transit operations •Demonstrated capacity to establish effective working relationships with colleagues and contract partners •Demonstrated capacity to communicate effectively with diverse audiences through written reports, presentations, and public meetings. •Demonstrated capacity to create and organize community engagement •Demonstrated capacity to build collaborative partnerships with governmental and community organizations •Thorough understanding of customer experience management and service quality improvement processes •Solid functional working knowledge of human resources principles including employee development, performance management, labor relations, and workplace investigations; strong data analysis skills to support operational decision-making •Demonstrated ability to develop and implement strategic initiatives that improve customer mobility and operational performance Compensation: •Competitive benefits and rewards package •Comprehensive Benefits - Medical, dental, and vision plan options Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!