Hiring: Director of Operations Company: City Wide Facility Solutions Location: San Leandro, CA Job Posted Time: 2026-09-16 12:15:55 Employment Type: Contract / Hybrid Target Skills & Keywords : Microsoft Office About the job Experience: •5+ years of management experience in operations and account management Required Skills: •Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) who support assigned clients •Achieve annual revenue and profit targets, manage expenses, oversee Independent Contractor (IC) margins, monitor temporary labor (if applicable), and ensure overall operational financial performance •Identify, hire, and train all operational employees, including FSMs and Night Managers •Meet or exceed annual revenue growth goals •Maintain positive client relationships and achieve client retention rates above 90% •Build and maintain strong, professional relationships with vendors and Independent Contractors •Ensure ICs remain compliant with all requirements and consistently meet each client's defined scope of work •Promote and drive cross-selling opportunities in partnership with the sales team, including expansion into non-janitorial services Qualifications: •This role requires frequent sitting, bending, standing, and walking. Must be able to lift up to 35 pounds. •This job description includes essential duties and responsibilities but is not an exhaustive list of all tasks or requirements. Additional duties may be assigned as necessary. This document does not constitute a contract of employment, and the organization reserves the right to adjust the job description as needed. •Bachelor's degree or equivalent work experience •Proficiency with Microsoft Office Suite •Solid functional working knowledge of Customer Relationship Management (CRM) systems •Demonstrated capacity to build effective relationships with customers and internal teams •Excellent written and verbal communication skills with the ability to influence others •Strong problem-solving and decision-making abilities •Demonstrated ability to coach, develop, and lead others Compensation: •$135,000 - $155,000 / year •Quarterly bonuses totaling about $20K annually, tied to operational and retention goals Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!