Hiring: Director of Operations – Mandarin Fluency Required Company: Annie Aesthetic Location: Los Angeles, CA Job Posted Time: 2026-09-10 14:53:50 Employment Type: Remote Target Skills & Keywords : EMR, Microsoft Excel, Project Management, Vendor Management About the job Experience: •5+ years of experience in consulting or operations management, with a focus on multi-site operations or M&A. •Strong interpersonal skills with proven ability to build trusted relationships across all levels of the organization. •Demonstrated capacity to operate in fast-paced, ambiguous environments with a focus on results. •Track record of successfully managing multiple work streams and optimizing processes •Excellent written and verbal communication skills with the ability to articulate complex concepts clearly and sensitive items with kindness Required Skills: •The Director will own portfolio company’s P&L and have all employees reporting up through them, including on-site Clinic Managers. Responsibilities span strategic planning, growth initiatives, operational excellence, talent development, and overall business performance. •The portfolio company is based in Los Angeles, so the candidate must live in the LA area and be able to be on-site three to four days per week. Some additional travel will be required, including team offsites. The majority of employees are most comfortable speaking in Mandarin so fluency is a requirement. •Operational Leadership •Oversee clinic strategy development and subsequent execution in partnership with the executive team, clinic founder, and on-site Clinic Managers •Coach and train Clinic Managers on optimizing clinic operations and owning the P&L, KPI’s, and adherence to SOPs. Implement requisite meeting structure and ensure proper documentation / tracking is established for remote management. •Support management of the Annie Aesthetic Operations Associate assigned to each clinic. Coach and train junior members of the team on management of clinics and various internal workstreams. •For new acquisitions, lead the post-close integration, including the onboarding of clinic employees and Zenoti (EMR) implementation. •Assist with developing cross-functional project plans, Strategy decks, SOP’s, and checklists for day-to-day operations. Qualifications: •Ensure adherence to regulatory requirements in each clinic related to business licenses and permits and clinical compliance and best practices. •Bachelor’s degree required Compensation: •Competitive compensation including salary, bonus, and equity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!