Hiring: Director of Operations (Information Technology Executive 3) Company: Commonwealth of Pennsylvania Location: Dauphin County, PA Job Posted Time: 2026-09-12 15:14:40 Employment Type: Full-time Target Skills & Keywords : Azure, Change Management, Datadog, Dynatrace, HTML, SOC, ServiceNow, Splunk About the job Required Skills: •As the Director of Operations (Information Technology Executive 3), you will lead efforts that keep essential technology services dependable and focused on customer needs. •If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. •Receive further communication regarding this position via email. Qualifications: •Twelve years of professional information technology experience; or Eight years of professional information technology experience and a bachelor’s degree; or An equivalent combination of experience and training. •You must have five years or more of experience leading enterprise IT operations, service management, infrastructure operations, technical support, or technology operations teams. •You must have five years or more of experience implementing or managing ITIL-based operational processes, including Incident Management, Change Management, Problem Management, Service Management, or Major Incident Management. •You must have six years or more of experience leading cross-functional operational response involving infrastructure, cloud, networking, cybersecurity, application support, or enterprise platform teams during technology incidents or service disruptions. •You must have six years or more of experience implementing enterprise operational monitoring, observability, automation, service health reporting, or operational dashboards. •You must have six years or more of experience managing customer-facing IT support organizations, enterprise service desks, or technical support operations with responsibility for customer satisfaction and service delivery. •You must have six years or more of experience developing operational policies, governance, metrics, service level objectives, or continual service improvement initiatives. •You must have six years or more of experience leading organizational change or operational transformation initiatives that improved technology service delivery, operational maturity, or customer experience. •You must have six years or more of experience managing enterprise technology operations using IT service management platforms such as ServiceNow or equivalent enterprise ITSM solutions. •You must be able to perform essential job functions. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!