Hiring: Director of Operations Company: NOVO Location: Dallas, TX Job Posted Time: 2026-09-10 12:56:13 Target Skills & Keywords : HIPAA, Project Management, Regulatory Compliance, Root Cause Analysis, Six Sigma About the job Required Skills: •Own the operational framework for service desk, project delivery, customer onboarding, resource planning, escalation management, and service quality. •Establish consistent intake, triage, prioritization, scheduling, handoff, and governance processes across delivery functions. •Lead service desk operational maturity, including queue health, SLA performance, backlog management, escalation paths, customer experience metrics, and root cause improvement. •Lead project delivery operations, including project intake, project health review, resource assignments, capacity planning, delivery forecasting, and delivery methodology. •Define and improve customer onboarding processes to ensure smooth transitions from sales to delivery, technical readiness, go-live governance, and faster time-to-value. •Coordinate cross-functional workflows with Sales, Finance, Accounting, Customer Success, Engineering, and delivery teams to reduce friction across the full customer lifecycle. •Own management cadence and operational reporting, including KPI dashboards, executive scorecards, delivery forecasts, utilization reporting, margin visibility, and capacity planning. •Develop and maintain operational standards, process documentation, playbooks, and continuous improvement practices that improve repeatability and accountability. Qualifications: •Strong Operations Management experience, including process optimization, service delivery oversight, and KPI tracking. •Advanced Analytical Skills for data-driven decision-making, performance analysis, and continuous improvement initiatives. •Proven Team Management capabilities, including leading cross-functional teams, coaching, and fostering a collaborative culture. •Demonstrated Budgeting and resource planning skills, with experience managing operating expenses and optimizing cost efficiency. •Excellent Customer Service orientation, with a track record of improving client satisfaction and supporting strategic accounts. •Strong written and verbal communication skills, with the ability to influence stakeholders and present operational insights to leadership. •Bachelor’s degree in Business, Operations, Management, or a related field; advanced degree or relevant certifications (e.g., PMP, ITIL, Lean/Six Sigma) are a plus. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!