Hiring: Director of Operations Company: J&J Global Fulfilment Location: Columbus, Ohio Metropolitan Area Job Posted Time: 2026-09-10 11:31:18 About the job Required Skills: •Operational transformation: Diagnose operational constraints and create and deliver a clear transformation roadmap covering leadership, processes, systems, labour, capacity, service and cost. •Multi-site leadership & performance: Oversee end to end operations across 2 fulfillment centers, ensuring adherence to clients SLA’s and on time dispatch •Operating model and controls: Introduce consistent management routines, performance measures, labour-planning disciplines and operational controls across both facilities. •P&L ownership & cost optimization: Management of the operational budget, forecasting, and driving year on year margin improvements •Scalable infrastructure: Ensure processes, technology, automation and organisational design are capable of supporting significant customer and volume growth without compromising service or margin. •CI & Lean culture: Champion Lean / Kaizen methodologies to eliminate waste, optimize throughput, and support the integration of new automation •Network strategy & expansion: Lead capacity planning, inventory optimization, and the strategy, build and launch of our new fulfilment centers. •Also work closely with Sales, Client Success, Onboarding, Finance and Group leadership to ensure the operation supports commercial growth, protects client relationships and delivers a consistent, high-quality customer experience. This is a role where operational performance directly shapes customer confidence, retention and future revenue. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!