Hiring: Director of Operations Company: Wells Street Growth Location: Chicago, IL Job Posted Time: 2026-09-03 14:48:57 About the job Experience: •5+ years in operations leadership, ideally including digital fulfillment, e-commerce, or call center Required Skills: •Lead and develop the operations/fulfillment team across US and Mexico locations, including hiring, coaching, and performance management •Own end-to-end operational performance: fulfillment speed, accuracy, cost efficiency, and quality •Design and implement scalable processes, workflows, and SOPs that work across both teams and time zones •Partner with cross-functional leaders (sales, customer support, finance) to align operations with company goals •Build and monitor KPIs/dashboards to track team and operational performance •Manage vendor relationships as needed •Navigate cross-border/cross-cultural team dynamics, including coordination across US and Mexico labor practices, holidays, and communication norms •Identify bottlenecks and drive continuous improvement initiatives Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!