Hiring: Director of Operational Transformation Company: PSS Cross Country Infrastructure Solutions Location: Oklahoma City, OK Job Posted Time: 2026-09-12 11:03:57 Target Skills & Keywords : Six Sigma About the job Experience: •Typically 8+ years of progressively responsible experience in operations, process improvement, transformation, product/process implementation, or a related field, with demonstrated leadership across functions. •This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Required Skills: •Process Discovery, Design & Continuous Improvement •Develop a detailed understanding of assigned business and operational processes through direct observation, interviews, workshops, data analysis, and engagement with frontline employees and leaders. •Document current-state processes, including workflows, handoffs, systems, data sources, constraints, exceptions, responsibilities, and decision points. •Identify bottlenecks, rework, delays, capacity constraints, information gaps, control weaknesses, and other sources of process inefficiency. •Develop future-state process recommendations where changes could improve visibility, consistency, decision-making, or overall process effectiveness. •Define the events, states, measures, relationships, and leading indicators required to monitor process effectiveness and forecast future outcomes. •Establish repeatable methods for evaluating, documenting, and improving additional internal or customer-facing processes over time. •Translate operational processes into clear business, functional, data, workflow, analytical, and user-experience requirements for technical teams. Qualifications: •Significant experience managing, improving, or analyzing complex operational or business processes. •Demonstrated ability to quickly learn unfamiliar processes and understand how work is actually performed. •Strong process-mapping, workflow-analysis, analytical, and problem-solving skills. •Demonstrated capacity to translate business processes into clear requirements for technology teams. •Strong written and verbal communication skills. •Demonstrated ability to influence change without direct ownership of the affected organization or process. •Demonstrated capacity to operate effectively in ambiguous environments and create structure where requirements are not clearly defined. •Operational familiarity with analytics, AI, process mining, forecasting, optimization, simulation, digital twins, or related technologies. •Bachelor's degree preferred; equivalent combination of education and relevant operational or transformation experience may be considered. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!