Hiring: Director of Membership Operations Company: PopStroke Entertainment Group Location: Plano, TX Job Posted Time: 2026-09-10 10:56:11 About the job Experience: •7+ years of experience leading multi-unit operations, membership, hospitality, or guest experience initiatives. Required Skills: •Membership Operations Leadership •Own the operational execution of the PopStroke Membership program across all venues. •Ensure membership standards, initiatives, and programs are executed consistently company-wide. •Partner with venue leadership to improve membership performance and guest engagement. •Identify operational barriers and develop solutions that improve execution. •Field Coaching & Development •Travel regularly to venues to coach Operating Partners and leadership teams. •Lead membership training sessions for new and existing team members. Qualifications: •Proven success implementing operational programs across a multi-unit organization. •Exceptional leadership, communication, coaching, and presentation skills. •Hospitality-minded with a passion for developing people and creating memorable guest experiences. •This leader has experience within a multi-unit hospitality, fitness, entertainment, retail, or membership-driven brand and has successfully implemented programs across numerous locations. They are collaborative, hands-on, and passionate about creating experiences that keep guests coming back. •PopStroke is an Equal Employment Opportunity Employer. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!