Hiring: Director of Managed Services (MSP) Company: ComTec Solutions Location: Rochester, NY Job Posted Time: 2026-09-16 14:40:46 Employment Type: Full-time / Remote Target Skills & Keywords : AI, Azure, Change Management, Risk Management, Windows Server About the job Experience: •8+ years of progressive experience in managed IT services, outsourced technology services, or a similar customer-facing technology services environment. •5 years of experience working within a Managed Service Provider (MSP). •3 years of experience managing technical service-delivery teams responsible for supporting multiple external customers. Required Skills: •Department: Management •Billable Hours Goal: N/A Position Type: Full Time •Travel Required: Minimal as needed •The Director of Managed Services (MSP) is responsible for leading ComTec Solutions' customer-facing Managed IT Services organization, including service delivery, technical operations, customer satisfaction, team performance, and departmental results. •The Director works closely with company leadership, Sales, and other departments to ensure ComTec delivers consistent, high-quality managed IT services while identifying opportunities to improve efficiency, standardization, automation, and profitability. •This is not an internal/corporate IT leadership position. Candidates must have leadership experience within a Managed Service Provider (MSP) or outsourced IT services organization supporting multiple external customers. •DIRECT REPORTS: Information Technology Group •Provide overall leadership and direction for ComTec's Managed IT Services organization. Qualifications: •TECHNOLOGY LEADERSHIP •The Director of Managed Services is not expected to serve as the primary hands-on technical resource. However, the position requires sufficient technical knowledge and experience to effectively lead technical professionals, evaluate solutions, participate in escalations, and make sound technology and business decisions. •The Successful Candidate Should Have •Strong working knowledge of modern MSP technology environments, including PSA, RMM, endpoint management, cybersecurity, backup and disaster recovery, networking, cloud infrastructure, and Microsoft technologies. •Demonstrated capacity to provide technical leadership and appropriately challenge, guide, and support senior technical resources. •Understanding of cybersecurity, risk management, business continuity, disaster recovery, and compliance requirements. •Operational familiarity with PSA platforms such as Autotask, ConnectWise, HaloPSA, or similar systems. •Operational familiarity with RMM and remote management platforms used within Managed Service Providers. •Understanding of emerging technologies, automation, and artificial intelligence and their potential application within an MSP environment. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!