Hiring: Director of IT Services - MS - Medicaid Company: My3Tech Location: Jackson, MS Job Posted Time: 2026-09-16 21:26:50 Employment Type: Contract Target Skills & Keywords : AWS, CI/CD, CloudWatch, DNS, EC2, HIPAA, IAM, Load Balancing, Medicaid, Project Management, Root Cause Analysis, S3, VPC, Vendor Management About the job Experience: •10+ Years Experience in leadership or management, including direct supervision of technical teams, managers, engineers, and support personnel.-8+ Years •2 Years Strong understanding of enterprise networking, including LAN/WAN, DNS, load balancing, wireless infrastructure, and telecommunications. - 2 Years •2 Years Experience managing IT service desk operations, including service-level management, incident management, and customer satisfaction measurement.- 2 Years •2 Years Experience managing data protection and backup solutions.- 2 Years •2 Years Excellent written and verbal communication skills, including the ability to translate technical issues into business-level communications for executive audiences.-2 Years Required Skills: •Manage daily IT infrastructure operations, ensuring availability and performance of all enterprise systems and services. •Triage, assign, and track service tickets submitted for DOM cloud, hosting, and network services. •Coordinate with network and systems administration teams on DNS changes, firewall rules, account provisioning, and access management. •Lead incident response for major technology outages and service disruptions, including root cause analysis and corrective action. •Manage vendor relationships through regular status calls, performance reviews, and escalation management. •Review and contribute to Statements of Work, procurement documents, and contract renewals. •Conduct interviews and manage hiring processes for infrastructure and client support positions. •Develop and update Standard Operating Procedures (SOPs) for all ITIM service areas. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!