Hiring: Director of IT Customer Service (Administrator II) Company: California State University, Chico Location: Chico, CA Job Posted Time: 2026-09-16 11:27:12 Employment Type: Full-time Target Skills & Keywords : Digital Transformation, ServiceNow, User Experience About the job Experience: •AND Minimum of 5 years of progressively responsible experience in IT support services, customer experience, or related field. •Demonstrated experience leading teams and managing staff, including performance management and professional development. •Strong communication and interpersonal skills with the ability to work effectively with diverse stakeholders. •ITIL or other IT Service Management framework experience •Customer journey mapping or user experience methodologies Qualifications: •Bachelor’s degree in a related field or equivalent combination of education and experience. Compensation: •Sick leave, vacation, health insurance) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!