Hiring: Director of IT Central Services Company: Vertex Education Location: Chandler, AZ Job Posted Time: 2026-09-10 11:17:14 Employment Type: Contract / Remote Target Skills & Keywords : Asana, Azure, HubSpot, Vendor Management, Workday, Zendesk About the job Experience: •7+ years of progressive IT experience, including experience leading IT operations, help desk, infrastructure, security execution, and vendor management. Required Skills: •Lead corporate help desk operations, including ticketing practices, service standards, escalation paths, employee communication, and issue resolution. •Manage employee devices, onboarding, offboarding, access changes, privileged access, and support for core systems. •Maintain clear documentation, knowledge base content, SOPs, and repeatable support practices. •Communicate effectively with employees and leaders about outages, changes, recurring issues, and technology improvements. •Monitor service performance and use data, feedback, and root-cause analysis to improve the employee technology experience. •Vendor, Budget, Asset, and License Management •Own the Central Services IT operating budget, including forecasting, renewals, vendor spend, hardware purchases, licenses, and planned improvement work. •Manage IT vendors, service expectations, renewals, escalations, contract visibility, and cost discipline. Qualifications: •Hands-on technical foundation across Microsoft 365, identity and access management, Windows endpoints, corporate networking, endpoint protection, backup and disaster recovery, and IT service management. •Demonstrated ability to lead a small IT team in a player-coach capacity while remaining close to day-to-day work and employee needs. •Strong service orientation with proven ability to define SLAs, improve ticketing practices, communicate clearly with employees, and resolve recurring issues through root-cause discipline. •Cybersecurity operations experience across MFA, endpoint protection, vulnerability management, access reviews, incident response, backups, user training, vendor risk, and audit or insurance requirements. •Demonstrated capacity to work in a nimble, growing company without overbuilding process or infrastructure beyond what the organization needs. •Bachelor degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience. •Microsoft, Azure, Entra ID, ITIL, PMP, CISSP, CISM, CCNP, or comparable certifications. •Operational familiarity with cloud architecture, virtualization, Windows systems administration, network design, and hybrid-work infrastructure. •Background, Physical, and Travel Requirements Compensation: •Flexible work environment (work from home / hybrid options) •Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!