Hiring: Director of Engagement & Retention Company: AnsibleHealth Location: United States Job Posted Time: 2026-09-10 13:00:32 Employment Type: Remote Target Skills & Keywords : Ansible, HubSpot, Medicaid, Medicare, Microsoft Excel, SQL, Salesforce, Segment About the job Experience: •7+ years of progressive experience in patient engagement, retention, customer success, lifecycle management, or growth operations — with at least 3 years in a healthcare, telehealth, or health-tech environment. •3+ years of experience in a people-management or leadership capacity, with a demonstrated ability to build and scale teams. •At least 3 years in a healthcare, telehealth, or health-tech environment. Required Skills: •This is a high-impact role at the intersection of operations, clinical care, product, and data — ideal for a strategic operator who is passionate about chronic disease management and understands that sustained patient engagement is the linchpin of value-based care. •Own the end-to-end patient engagement and retention strategy across the full lifecycle — from initial onboarding and early activation through sustained program participation and graduation. •Develop and manage a Patient Lifecycle Model that enables segment-level targeting, behavioral nudges, and lifecycle-stage interventions tailored to the unique needs of chronically ill populations. •Define, track, and report on core retention KPIs including enrollment conversion, 30/60/90-day retention rates, program completion, session attendance, disenrollment drivers, NPS, and patient-reported outcomes. •Build and iterate on proactive outreach programs and re-engagement campaigns to identify at-risk patients early and intervene before disengagement or disenrollment. •Cross-Functional Leadership •Partner closely with clinical teams — nurse practitioners, respiratory therapists, exercise physiologists, and care managers — to embed engagement best practices into daily care workflows and touchpoints. •Partner cross-functionally with Product and Engineering to shape patient-facing features, communication tools, and platform improvements that drive habitual engagement and reduce friction. Qualifications: •Deep familiarity with value-based care models, chronic care management (CCM), remote patient monitoring (RPM), or similar care delivery frameworks. •Strong analytical skills with hands-on experience using data tools (e.g., SQL, Tableau, Looker, Excel) to define KPIs, run analyses, and inform strategy. •Demonstrated success in meaningfully improving retention rates, reducing churn, or increasing engagement in a measurable, data-driven way. •Exceptional cross-functional communication skills — comfortable presenting to clinical teams, engineering squads, and executive leadership alike. •Bachelor's degree in Healthcare Administration, Business, Public Health, Marketing, or a related field. •Master's degree (MBA, MPH, MHA) or equivalent advanced training. •Background in behavioral science, behavioral health, or health behavior change frameworks (e.g., COM-B, Transtheoretical Model, motivational interviewing). •Operational familiarity with Medicare/Medicaid populations, particularly older adults with multiple comorbidities such as COPD, CHF, or other chronic cardiopulmonary conditions. •Clinical licensure or clinical background (RN, RT, MPH with clinical rotations) is a meaningful plus but not required. •This is a challenging role that will involve a very steep learning curve. As with any innovation, a degree of organized chaos is expected. Compensation: •$150,000 - $170,000 / year •Flexible work environment (work from home / hybrid options) •Equity: Eligible for stock option grants — you will have a direct ownership stake in the company's trajectory Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!