Hiring: Director of Customer Success Company: Lumion Location: South Jordan, UT Job Posted Time: 2026-09-16 12:30:33 Target Skills & Keywords : SaaS About the job Required Skills: •Build the health scores and interventions that stop degradation before it happens. •Manage and grow the success and support teams. •There are no layers between you and the decisions, because you will be in the room for them. Qualifications: •You have owned net revenue retention. •You carried a retention and expansion number at a B2B SaaS company and moved it, and can speak to the before and after. •You have built, not just inherited. •You created a success function from scratch or rebuilt a broken one, and you are comfortable with a blank page. •You would rather be in a hard account this week than in a strategy deck for next quarter. •Health scores, cohorts, churn reasons, usage signals. You manage the base with numbers, not vibes. •You can run a high-volume, SMB-heavy book. •Hundreds of small accounts alongside a few large multi-campus groups, where white-glove and at-scale have to coexist. •You are commercial without being a closer. •Comfortable with renewals, pricing, and expansion, and you never let them cost you the customer’s trust. Compensation: •Bonuses tied to company revenue Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!