Hiring: Director of Customer Success – SLED Company: Armis Location: Greater Madison Area Job Posted Time: 2026-09-10 10:58:19 Target Skills & Keywords : SaaS About the job Experience: •10+ years of experience in Customer Success, Account Management, or Consulting •3+ years leading teams. Required Skills: •We’re seeking a Director of Customer Success – SLED & Healthcare to lead our post-sales strategy and execution across state, local, education, and healthcare customers in North America. •This leader will own customer health, retention, and growth by driving adoption, measurable outcomes, and strong executive relationships across mission-driven public sector and healthcare organizations. •The ideal candidate is a strategic operator, people leader, and coach •Someone who can build inclusive, high-performing teams, foster cross-functional collaboration, and deliver exceptional outcomes for customers protecting critical public and healthcare infrastructure. •Leadership & Strategy •Lead, mentor, and grow a high-performing team of Technical Customer Success Managers (TCSMs) •Supporting SLED and healthcare accounts across the U.S. •Define and execute the Customer Success strategy aligned with Armis’ broader go-to-market, retention, and growth goals for both the public sector and healthcare markets. Compensation: •$175,000 - $220,000 / year •Bonuses, commissions, stocks, health insurance benefits, etc Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!