Hiring: Director of Customer Success Company: Sirona Medical Location: Burlington, VT Job Posted Time: 2026-09-10 14:49:25 Employment Type: Full-time Target Skills & Keywords : SaaS About the job Experience: •7+ years in Customer Success, Account Management, or related fields, ideally in SaaS delivered radiology PACS and reporting •3+ years of direct experience in radiology or imaging informatics, with a strong understanding of radiologist workflows, strongly preferred •2+ years of experience managing managers required. This role starts as an individual contributor but is expected to scale into a multi-layer team Required Skills: •This role requires deep expertise in radiology customer workflows and customer success strategy, along with the judgment to build a durable process without a team to lean on yet. •Define the CS strategy for Sirona: engagement playbooks, customer health scoring, and success metrics •Own the customer relationship post-go-live - retention, adoption, and expansion - for our existing customer base •Partner with GTM/Sales during pre-close and implementation to ensure new customers are set up for a strong launch •Foster alignment across Product, Implementations, Support, and Sales to deliver a unified customer experience •Represent the customer voice in roadmap discussions and executive business reviews •Own metrics such as NRR, renewal rate, and customer engagement dashboards •Drive executive relationships with key accounts and strategic radiology partners Qualifications: •Proven track record building or maturing customer success programs from the ground up, comfortable operating without an existing team or established process •Strategic mindset, strong operational rigor, and excellent communication and executive presence Compensation: •$180,000 - $200,000 / year •Flexible Paid Time Off (PTO) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!