Hiring: Director of Customer Experience Company: Tin Can Location: Seattle, WA Job Posted Time: 2026-09-11 12:47:00 Target Skills & Keywords : REST About the job Experience: •8+ years leading customer experience or support operations, including real experience working on a connected hardware device, not just a software or e-commerce product Required Skills: •This is a strategic and operational leadership role. You’ll need deep knowledge of the day-to-day operation, but your bigger mandate is to build the systems, processes, tools, and customer experience strategy that allow us to scale without sacrificing the care that makes Tin Can special. •Build a World-class Customer Experience Operation That Scales Globally •Own the strategy and performance of Customer Experience across the customer lifecycle •Build a culture where every customer issue has clear ownership and nothing falls through the cracks •Develop processes that make resolution feel effortless for customers—even when the underlying issue is complex. •Evaluate, select, and scale the CX technology stack that expands and optimizes customer contact channels — phone systems, self-service, automation, and AI-assistance •Own and evolve our contracted support partnerships, deciding what scales as-is, what changes, and what needs to move in-house •Build the technical escalation path for hardware, connectivity, and companion-app issues, and partner directly with Engineering and Product to close the loop between what customers hit and what gets fixed Compensation: •$160,000 - $180,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!