Hiring: Director of Customer Experience Company: EcoShield Pest Solutions Location: Chandler, AZ Job Posted Time: 2026-09-16 11:24:09 Target Skills & Keywords : Pest About the job Experience: •7+ years of progressive leadership experience in customer service, contact center, or customer experience operations required. Required Skills: •Leadership & Team Development •Lead and develop a multi-layered leadership organization including Senior Managers, Managers, Supervisors, and frontline teams. •Set clear expectations and accountability for leaders at all levels, ensuring alignment to performance goals and customer experience standards. •Build a strong leadership bench through coaching, succession planning, and talent development. •Foster a performance-driven, customer-centric culture aligned with EcoShield values. •Operations & Performance Management •Own overall customer service performance including service level, customer satisfaction, productivity, quality, and retention metrics. •Partner closely with Workforce Management, Quality, and Training to ensure staffing, readiness, and execution support performance goals. Qualifications: •Proven experience leading multi-level teams with a strong background operating high-volume call center or similar customer experience environments. •Proven experience scaling teams, processes, and performance in a growth-oriented organization. •Strong operational leadership skills with the ability to balance strategy and execution. •Comprehensive expertise in customer experience metrics, performance management, and service delivery models. •Data-driven, solutions-oriented mindset with strong judgment and decision-making ability. •High school diploma or equivalent required. •Why Work for EcoShield Pest Solutions? •The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. •EcoShield Pest Solutions is proud to offer competitive pay and full benefits! •Weekly Pay – get paid every Friday! Compensation: •Competitive benefits and rewards package •Comprehensive benefits package including medical, dental, and vision options Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!