Hiring: Director of Continuous Improvement Company: Cart.com Location: Groveport, OH Job Posted Time: 2026-09-10 12:27:34 Employment Type: On-site Target Skills & Keywords : Microsoft Excel, Root Cause Analysis, Six Sigma About the job Experience: •7+ years of experience in fulfillment, distribution, supply chain, logistics, manufacturing, or continuous improvement environments that use automation. •3+ years of experience within a 3PL, fulfillment, or high-volume distribution operation. Required Skills: •As the Director of Continuous Improvement •Lead continuous improvement initiatives that enhance labor efficiency, service delivery, quality, safety, AI and employee engagement. You will act as a catalyst for change by leveraging data, Lean principles, and strong stakeholder relationships to improve operational performance and create a culture of continuous improvement. •Partner with fulfillment site leadership to identify, prioritize, and execute continuous improvement initiatives that improve productivity, quality, safety, and customer outcomes. •Drive measurable improvements in labor-to-revenue (LTR) performance, labor efficiency, throughput, order accuracy, inventory accuracy, and service-level attainment. •Analyze operational performance data to identify trends, root causes, bottlenecks, and opportunities for process optimization. •Lead Kaizen events, process mapping exercises, root cause analyses, and other Lean methodologies to eliminate waste and improve workflows. •Develop and implement standardized operating procedures and best practices across supported fulfillment centers. •Partner cross-functionally with clients and operational leadership to improve service delivery, strengthen client relationships, and drive positive client business reviews. Qualifications: •You are passionate about continuous improvement and enjoy solving complex operational challenges through data-driven decision making. •You possess strong influencing skills and can build partnerships across multiple functions and levels of leadership without direct authority. •You are highly analytical and able to translate operational data into actionable recommendations and measurable business outcomes. •You excel at balancing strategic thinking with hands-on execution. •You are an effective communicator who can present complex findings and recommendations to frontline leaders, clients, and executive stakeholders. •You have a customer-first mindset and understand the critical relationship between operational performance and client satisfaction. •You thrive in fast-paced environments and can successfully manage multiple projects and priorities simultaneously. •You are a change agent who can inspire adoption of new processes and hold teams accountable for sustainable improvements. •Proven success influencing executive stakeholders through data-driven recommendations, business cases, and operational performance analyses. •Demonstrated success in leading operational improvement initiatives that delivered measurable gains in productivity, service levels, quality, cost savings, or client satisfaction. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!