Hiring: Director of Client Services - Release of Information Operations Company: ChartRequest Location: Scottsdale, AZ Job Posted Time: 2026-09-10 10:17:27 Employment Type: Remote Target Skills & Keywords : HIPAA About the job Experience: •Administration, or related field required. •RHIA, RHIT, or similar credential highly desirable. •Minimum of 6–8 years of progressive leadership experience in ROI, Health •Information Services, or healthcare operations. •Minimum of 5 years managing large teams and multi-client accounts in a healthcare setting, including experience leading team leads or supervisors Required Skills: •Own turnaround-time performance across every account and every production pod — TAT is this role's primary scoreboard. •Monitor daily throughput, queue health, staffing coverage, and outstanding-request aging; act before backlogs form, not after clients notice. •Root-cause recurring blockers (custodian non-response, authorization defects, system issues) and fix the workflow, not just the ticket. •Leadership & Strategy •Develop and implement client service strategies to maximize ROI operational efficiency and client satisfaction. •Lead, coach, and mentor the ROI Production Team Leads and their teams to achieve TAT, productivity, quality, and customer experience goals — this is a manager-of-managers role over distributed, multi-time-zone production pods. •Establish and monitor performance objectives at the individual, team, and department levels through scorecards, schedule-adherence standards, and daily reporting cadence. •Drive a culture of accountability, continuous improvement, and employee engagement. Qualifications: •Bachelor's degree in Business, Health Information Management, Healthcare Compensation: •$65,000 - $85,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!