Hiring: Director of Client Services Company: Foodhub Location: Philadelphia, PA Job Posted Time: 2026-09-03 10:37:36 Target Skills & Keywords : SaaS About the job Experience: •Champion a customer-first culture throughout the business. •Gather customer insight and ensure it influences decision-making. •Identify recurring customer challenges and work cross-functionally to solve them. •Ensure every customer interaction strengthens the Foodhub brand. •Partner with Sales to maximise customer lifetime value. Required Skills: •To lead, develop, and scale our client-facing teams across the United States. •This isn't a traditional customer service leadership role. It's about building a client organisation that restaurants genuinely want to work with. •You'll lead the teams responsible for onboarding, account management, customer success, and client support, ensuring our restaurant partners receive outstanding service while identifying opportunities to improve retention, increase customer value, and strengthen long-term relationships. •Working closely with the President, Sales, Product, and Operations teams, you'll help shape how Foodhub supports its customers as we continue to grow across the US. •The Foodhub DNA – For Leaders •As one of our senior leaders, you'll help build the culture that defines Foodhub. •Take ownership and solve problems. •Move quickly and make decisions. Compensation: •Enrolment in the company 401K plan with a 3% employer contribution Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!