Hiring: Director of Benefits Operations Company: Towne Insurance Location: Norfolk, VA Job Posted Time: 2026-09-10 13:08:23 Employment Type: Contract Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Project Management, Risk Management About the job Experience: •8 to 10 years of progressive operational leadership experience. •10 years of progressive operational leadership experience. •5 years or more of experience in a senior management role. Required Skills: •Oversee daily operational activities to ensure efficiency, quality, and compliance with company policies and standards. •Partner with executive leadership to develop and execute strategic initiatives and long-term operational plans. •Drive operational excellence through process improvement initiatives, performance metrics, technology enhancements, workflow optimization, and strategic resource planning. •Evaluate operational risks and develop mitigation strategies to minimize disruption and support organizational objectives. •Provide leadership, coaching, and strategic direction to directors and department leaders, fostering accountability, employee engagement, succession planning, talent development, and high-performance teams. •Serve as the strategic liaison between executive leadership, operating departments, and external partners to ensure alignment, accountability, and achievement of organizational objectives. •Provide leadership and strategic direction for the Administrative support teams, Enrollment Experience team, Technology teams, Compliance and HR functions. •Lead vendor governance by overseeing vendor relationships, including contract management, service level expectations, and ongoing business reviews while managing vendor risk. Qualifications: •A Master’s degree. •Active Virginia Life and Health License. •Advanced user of Microsoft Office Suite. •Excellent time-management, prioritization, and organizational skills. Compensation: •Health, vision, dental, and Employee Assistance Program Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!