Hiring: Director of Agency Operations & Performance Company: ViziSites Location: San Diego, CA Job Posted Time: 2026-09-12 13:39:45 Target Skills & Keywords : Asana, ClickUp, HubSpot, Monday.com, Project Management, Quality Assurance, SaaS, Salesforce About the job Experience: •7+ years of progressive experience in digital marketing, SaaS, tech-enabled services, or another recurring-revenue service organization. •3+ years in agency operations, business operations, client operations, delivery, or cross-functional leadership. •3+ years of direct people-management experience Required Skills: •The Director partners with leaders across Client Success, Onboarding, Website Production, Design & Development, SEO, Google Ads, Content, Branding & Creative, Support, and Quality Assurance. You will focus on how work moves between departments •Strategy + Operations + Technology + Data + Client Experience + Financial Performance •Operational excellence comes from giving talented people better systems, clearer expectations, stronger data, better technology. •This role also serves as a senior operational and client-escalation layer. You will build systems that identify risk earlier and resolve problems faster, while personally stepping into high-stakes situations when significant recurring revenue or an important client relationship is at risk. •Analyze workflows spanning Sales, Onboarding, Production, Marketing Fulfillment, and Client Success. •Identify bottlenecks, duplicated work, unnecessary handoffs, communication gaps, and unclear ownership. •Map critical workflows, find root causes, reduce unnecessary steps, and establish measurable service levels. •Improve project visibility, milestone tracking, SOPs, and repeatable processes. Compensation: •$120,000 - $140,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!