Hiring: Director, MSP Success Company: Calix Location: San Jose, CA Job Posted Time: 2026-09-16 19:33:51 Target Skills & Keywords : Program Management About the job Experience: •7+ years experience in business transformation, customer lifecycle strategy, customer operations, program management, professional services, customer success, or related functions. Required Skills: •Translate strategic priorities into enterprise-wide initiatives, business capabilities, and operational roadmaps. •Drive cross-functional alignment across Product, Sales, Marketing, Services, Support, Operations, and Success organizations. •Establish governance models, decision frameworks, milestones, and accountability structures that enable execution at scale. •Serve as the central coordinator and program leader for customer lifecycle transformation initiatives. •Define the KPIs, health indicators, operational metrics, and executive dashboards that measure lifecycle performance. •Develop reporting frameworks that provide visibility into customer outcomes, operational efficiency, adoption, retention, and expansion. •Create executive business reviews and strategic planning processes that inform investment decisions. •Measure the effectiveness of lifecycle programs and continuously optimize based on data-driven insights. Qualifications: •Demonstrated success building and scaling new business models, operating frameworks, or growth programs within high-growth technology organizations. •Proven track record creating innovative Customer Success solutions for MSPs. •Expertise designing operating models, organizational structures, customer journeys, and go-to-market execution frameworks. •Relevant knowledge of: WiFi, roaming, networking, operations and management, mobile apps and portals, and property management systems. •Strong communication, collaboration, and program management skills •Builder mentality with a bias toward execution, comfort navigating ambiguity, and passion for creating new capabilities from the ground up •The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. Compensation: •As a part of the total compensation package, this role may be eligible for a bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!