Hiring: Director Member Experience Company: Invited Clubs Location: Anthem, AZ Job Posted Time: 2026-09-11 12:08:42 Employment Type: Full-time Target Skills & Keywords : Microsoft Excel, Microsoft Office, Project Management, Salesforce About the job Experience: •5 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications. •3 years of experience in a leadership or management role. Required Skills: •Director Member Experience at Anthem Golf & Country Club | Premier Private Club in Arizona •Reports to the General Manager •Develop and execute the member experience strategy, focusing on both the quantitative (improved retention, increased average member spend) and qualitative (member experience) goals. •Partner with the General Manager and Department Heads to devise and execute high impact, revenue-generating strategies across departments. •Leverage data analytics to monitor member engagement trends, inform strategy, and optimize retention efforts. •Oversee the planning and execution of all member events and programs, ensuring they are innovative, memorable, and aligned with the club’s mission and evolving member preferences. •Incorporate feedback from members and committees to ensure events remain relevant, engaging, and tailored to the diverse needs of the members. •Curate a dynamic calendar of experiences that inspire participation, foster community, and elevate the overall member experience. Qualifications: •High school diploma or equivalent. •Bachelor’s degree with a focus in hospitality management, event management, business or marketing and communications. •Proven leadership ability in managing cross-functional teams and adapting to evolving operational challenges. •Preferred experience in areas such as relationship management, food and beverage operations, event management, customer service or membership associations. •Prior experience in leading a team or managing projects to a successful outcome is preferred. •Advanced in Microsoft Office Suite, including Word, Outlook, and Excel. •Must be able to stand, walk, and perform physical activities for extended periods. •Demonstrated capacity to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases. •Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required. •Effective communication skills with sufficient visual acuity, including talking and hearing. Compensation: •Competitive benefits and rewards package •Medical, dental, and vision coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!