Hiring: Director, Marketing Data & Analytics Company: Zendesk Location: California, United States Job Posted Time: 2026-09-03 11:01:21 Employment Type: Hybrid Target Skills & Keywords : AI, AWS, Data Warehouse, Informatica, SQL, SaaS, Snowflake, Zendesk About the job Experience: •10+ years of experience in marketing analytics, business intelligence, performance analytics, strategy, or a related discipline, including experience leading teams. Required Skills: •Lead and develop a high-performing Marketing Analytics team focused on measurement, insights, performance management, forecasting, attribution, engineering, and decision support. •Define and evolve the marketing measurement strategy, including standardized KPI definitions, reporting governance, funnel health, channel performance, and ROI frameworks. •Build trusted, scalable analytics products and self-service dashboards that give Marketing and senior leaders timely visibility into performance and opportunities. •Partner with Finance, Sales/Revenue Operations, Data/Engineering, Product, and Marketing leaders on planning, target setting, pipeline pacing, budget allocation, and business reviews. •Advance attribution and incrementality approaches, connecting campaign and channel activity to pipeline, revenue, customer outcomes, and investment decisions. •Create a culture of insight generation: frame the business question, identify the right evidence, explain the implications, and recommend what to do next. •Establish data quality, semantic-layer, documentation, and governance practices that make analytics reliable, reusable, and understandable across teams. •Translate complex analytical findings into concise narratives and recommendations for executives and non-technical stakeholders. Qualifications: •Proven experience with marketing measurement, attribution, forecasting, experimentation, channel or campaign performance, and ROI analysis. •Strong SQL and data-modeling fluency, with experience working across a data warehouse, BI/dashboarding environments, and data management systems •Demonstrated ability to influence senior stakeholders and drive action from analytical insights. •The Intelligent Heart Of Customer Experience •Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. •Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. •As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Compensation: •$203,000 - $305,000 / year •Flexible work environment (work from home / hybrid options) •This position may also be eligible for bonus, benefits, or related incentives Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!