Hiring: Director, Managed Services (Remote) Company: Trace3 Location: Indianapolis, IN Job Posted Time: 2026-09-03 10:41:16 Employment Type: Remote Target Skills & Keywords : Financial Planning, Vendor Management About the job Experience: •10+ years of experience managing complex, multi-tenant infrastructure tools and systems comprised of on-premises and cloud-connected technologies •8+ years of experience working in a multi-tenant service provider environment. Required Skills: •Direct a 24x7x365 operations team with distributed resources across multiple states while incorporating leveraged resources in remote capacities. •Direct planning, staffing, training, cost estimation, proposal preparation, scheduling, quality control, delivery, and operational oversight. •Develop and maintain department goals, metrics, and KPIs specific to operations; conduct routine benchmarking and revision against industry standards and trends. •Develop and refine standard operating procedures with control mechanisms to ensure seamless operational integration and delivery. •Ensure accountability for identifying and enforcing engagement deadlines, schedules, and services while managing direct and shared resources to meet client requirements. •Support and manage teams, championing a culture of growth and mentorship to motivate team members to support their professional development. •Assess financial reports (e.g., utilization, P&L) and maintain consistent profitability levels aligned with business objectives; optimize through targeted efficiencies through COGS analysis. •Serve as subject matter expert and client liaison; manage customer expectations based on Managed Services operational capabilities and limitations. Compensation: •Comprehensive medical, dental and vision plans for you and your dependents Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!