Hiring: Director, Major Incident Management Company: Visa Location: Highlands Ranch, CO Job Posted Time: 2026-09-03 10:17:14 About the job Experience: •12+ years of experience in technology operations, infrastructure operations, site reliability engineering, incident management, service management, or related disciplines. •5+ years of people leadership experience managing high-performing technical teams. Required Skills: •Visa is seeking an experienced and highly effective technology operations leader to serve as Director, Major Incident Management, with enterprise accountability for Visa’s global major incident response strategy, operating model and execution. •Major Incident Leadership •Own Visa's global Major Incident Management organization supporting a 24x7x365 technology environment. •Lead enterprise-wide escalation, and management of business-critical technology incidents with significant client, operational, reputational and regulatory impact. •Establish operational priorities and drive rapid service restoration during high-severity incidents. •Serve as the senior accountable escalation point for complex and cross-functional production events. •Ensure incident response activities maintain an appropriate balance between speed, risk management, and business impact mitigation. •Executive Communications and Stakeholder Engagement Qualifications: •10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience. •12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD •10+ years of relevant work experience with a Bachelor’s Degree, OR 13+ years of relevant work experience. •Proven experience leading the response and recovery of large-scale production incidents. •Deep knowledge of Major Incident Management, IT Service Management (ITSM), Change Management, Problem Management, and Operational Governance. •In-depth knowledge of cloud platforms, observability solutions, monitoring technologies, and modern operational practices. •Demonstrated success influencing senior executives and cross-functional technology leaders. •Exceptional written, verbal, and executive communication skills. •Knowledge of AI, Generative AI, automation, or predictive operations capabilities is strongly preferred. •8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD Compensation: •Competitive benefits and rewards package •In addition, this position may be eligible for bonus and equity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!