Hiring: Director, Loan Servicing Company: Sunward Location: Albuquerque, NM Job Posted Time: 2026-09-12 12:50:17 Employment Type: Full-time Target Skills & Keywords : C, Change Management, Project Management, Quality Assurance, Regulatory Compliance, Risk Management, Root Cause Analysis, SOC, SOC 2 About the job Required Skills: •Lead and develop the Loan Servicing function by setting clear performance expectations, coaching and developing staff, and building bench strength for current and future needs. •Ensure trained backup coverage and documented procedures exist for all critical servicing functions, including investor reporting and remittance, custodial reconciliation, escrow analysis, loan boarding, payoffs, and wire releases, eliminating single points of failure. •Translate lending strategy into annual Loan Servicing goals, plans, and priorities on a one-year horizon; direct execution and align progress with the Chief Lending Officer. •Own servicing transfer governance for loans transferred in and out, including investor transfer approvals and lead times, boarding data integrity, required transfer notices, and address research and verification for returned notices. •Ensure compliance with all secondary market and investor servicing requirements, including the FHLBank MPF program, Fannie Mae, and other applicable agencies and investors. •Maintain servicer eligibility and annual recertification, including net worth and liquidity representations, fidelity bond, and errors and omissions coverage. •Monitor repurchase, indemnification, make-whole, and recourse exposure and report it to senior leadership. •Own the investor reporting and remittance calendar by remittance type; ensure loan-level reporting, edit and reject resolution, and remittances are accurate and within investor deadlines. Manage servicer scorecard and master servicer performance and hold compensatory fees at zero. Qualifications: •Minimum eight years of relevant experience in loan servicing, including substantial consumer and mortgage servicing experience. Experience in a credit union or other financial institution preferred. •Minimum four years of supervisory or management experience, including experience leading through subordinate supervisors and managing departmental workflow, performance, projects, and budget. •Solid experience in all facets of servicing, including escrow administration and analysis, collateral protection and lien perfection, custodial account reconciliation, payment processing, and loan setup and boarding, together with secondary market servicing requirements and servicer performance scorecards. •Proven experience developing and leading effective teams and managing multiple concurrent processes or programs. •Project management experience and experience with servicing system administration, conversions, and third-party interfaces preferred. •Bachelor’s degree in business administration or a related field preferred; or Relevant work experience combined with an advanced degree, coursework, or certification in a related field. •Leadership Competencies •Own your deliverables and KPIs-meet or exceed them by giving outcomes and overcoming obstacles. •Treat W3s as promises – execute early, follow through consistently and renegotiate transparently when priorities shift. Reliability builds trust. •Know your business – manage financials, operations and experiences with discipline and in full alignment with Sunward’s key results. Compensation: •$106,564 - $142,086 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!