Hiring: Director, IT Operations Company: Instacart Location: San Francisco, CA Job Posted Time: 2026-09-09 18:08:23 Target Skills & Keywords : SAFe About the job Required Skills: •Lead the IT Operations organisation across three functional teams — IT Support, IT Logistics, and AV & Executive Support — through three direct-report managers, maintaining a high-performing culture on a team known for its stability and service excellence. •Set the strategic vision and operating model for IT Operations, aligning team priorities with broader company objectives and driving a data-informed approach to decision-making, service performance, and leadership reporting. •Deploy next-generation IT support that meets employees inside the tools they already use — including AI-powered interfaces such as Claude — reducing friction, improving resolution times, and setting a new standard for what enterprise IT support looks like. •Resolve the complexity of international IT logistics, making the shipping and provisioning of hardware seamless as Instacart expands its footprint outside North America. •Partner cross-functionally with Executive Leadership, Workplace & Facilities, and Enterprise Security to deliver seamless IT services and raise the bar on corporate security standards. •Drive innovation across the IT operations space, identifying and shipping at least one industry-leading initiative per year that directly addresses end-user needs — from onboarding speed to agent-based support tooling. Qualifications: •Minimum Qualifications •Proven track record of leading a large, multi-disciplinary IT operations team — covering IT support, logistics, and AV or executive support — at a mid-to-large technology company. •Experience managing teams of 20 or more people across multiple IT functions, with direct oversight of managers and demonstrated success in Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!