Hiring: Director IT Operations Company: Monogram Health Location: Brentwood, TN Job Posted Time: 2026-09-10 12:35:32 Employment Type: Remote Target Skills & Keywords : Azure, Configuration Management, HIPAA, IaC, IaaS, Infrastructure as Code, PaaS, RBAC, Risk Management, VPN, Vendor Management About the job Required Skills: •Run end-to-end IT operations across cloud, network, identity, endpoint, and collaboration platforms •Establish and operate Service Level Objectives (SLOs) and error budgets alongside traditional SLAs; use them to drive prioritization between reliability work and change velocity •Lead incident response and major incident command for IT services; drive post-incident reviews and ensure systemic remediation •Operate mature ITSM practices (incident, problem, change, release) and continuously evolve them — moving routine change toward automated, pipeline-driven flow while preserving controls •Operate resilient compute, storage, networking, backup, and disaster recovery in Microsoft Azure to the standards set by Cloud Engineering •Run cloud networking, VPN, firewall operations, and secure connectivity between on-premises, cloud, and remote users •Own operational readiness for new systems, applications, and platform changes — including go/no-go authority for production cutover •Operate Microsoft Entra ID, conditional access, and RBAC in partnership with Security; own identity hygiene and lifecycle execution Qualifications: •Minimum of seven (7) years in enterprise IT infrastructure and operations, including a minimum of three (3) years in an IT leadership role with production accountability •Demonstrated experience operating Microsoft-centric environments at scale (Azure and Microsoft 365) •Solid functional working knowledge of modern operational practices — SLOs, error budgets, postmortems, observability — layered onto a foundation of mature ITSM •Track record of partnering with cloud architecture and platform engineering leaders •Proficiency with FinOps, vendor management, and managed service provider experience •Prior experience in healthcare or other regulated environments (HIPAA/HITRUST a plus) •Relevant Microsoft and/or ITSM certifications a plus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!