Hiring: Director Infrastructure & Operations Company: First Citizens Bank Location: Raleigh, NC Job Posted Time: 2026-09-10 13:45:24 Target Skills & Keywords : Change Management, Risk Management About the job Experience: •Bachelor's Degree and 8 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment OR High School Diploma or GED and 12 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment •8 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment OR High School Diploma or GED and 12 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment Required Skills: •Lead teams responsible for 24x7 monitoring and operational support of critical batch processing workloads. •Ensure successful execution of daily, weekly, monthly, quarterly, and year-end processing cycles. •Drive timely detection, triage, escalation, communication, and resolution of batch processing disruptions. •Maintain operational readiness procedures, support playbooks, escalation models, and recovery processes supporting business-critical processing. •Partner closely with Application Owners, Application Support teams, and Control-M Engineering to improve processing observability, reliability and operational effectiveness. •Coordinate enterprise response and recovery activities for critical batch failures, delays, dependency issues, and processing exceptions. •Establish and maintain operational metrics covering processing reliability, SLA attainment, incident response, and issue resolution performance. •L1 Infrastructure & Application Monitoring Operations Qualifications: •Lead the bank's Batch Processing Support organization responsible for the continuous monitoring and support of enterprise batch processing across distributed, mainframe, and IBM i (AS/400) environments. •This role is accountable for the operational execution, monitoring, incident response, and support functions that ensure successful enterprise batch processing. •Proven experience leading large-scale 24x7 operational support organizations. •Comprehensive expertise in enterprise batch processing environments utilizing Control-M or equivalent technologies. •Strong knowledge of infrastructure operations, production support, monitoring, observability, incident management, and service restoration processes. •Demonstrated success leading operational transformation, organizational maturity, or command center modernization initiatives. •In-depth knowledge of ITIL disciplines, including Incident Management, Problem Management, Change Management, and Event Management. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!