Hiring: Director, Identity Security Customer Success Company: Palo Alto Networks Location: Chicago, IL Job Posted Time: 2026-09-03 07:40:30 Employment Type: Remote Target Skills & Keywords : SaaS About the job Experience: •Domain Expertise: Proven experience leading global customer-facing technical organizations in enterprise SaaS or cybersecurity Required Skills: •Strategy & Execution: Execute the global Customer Success Engineering strategy and build proactive engagement frameworks. •Churn Prevention: Build customer health monitoring frameworks and lead technical interventions for high-value strategic accounts. •Customer Engagement: Serve as the executive leader for technical success and build trusted relationships with architectural stakeholders. •Cross-Functional Collaboration: Partner with Product Management, Engineering, Support, and Sales teams to bring field feedback into product roadmap discussions. •Performance Metrics: Define and track metrics like consumption trends, product adoption, and technical engagement effectiveness. Qualifications: •We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. Compensation: •Flexible work environment (work from home / hybrid options) •The offered compensation may also include restricted stock units and a bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!