Hiring: Director, Global Revenue Operations - Business Operations Company: Zendesk Location: Madison, WI Job Posted Time: 2026-09-03 11:01:21 Employment Type: Hybrid Target Skills & Keywords : AI, Agile, Change Management, Portfolio Management, Program Management, Project Management, SaaS, Salesforce, Zendesk About the job Experience: •10+ years of experience in Revenue Operations, Finance Operations, Business Operations, Business Systems, or Quote-to-Cash transformation in a SaaS or technology environment •Comprehensive expertise in Quote-to-Cash processes, including CPQ, contracting/order management, billing, provisioning, payments, collections handoffs, and data flows •Proficiency with AI tools and solutions •Demonstrated success leading complex cross-functional transformation initiatives from strategy through execution and adoption •Strong executive communication skills, with the ability to translate complex business and technical topics for senior stakeholders Required Skills: •Reporting to the VP of Finance Transformation, the right individual will be a strong people leader that possesses a systematic program management approach, along with a results-driven mindset, strong leadership attributes, superb communication skills, an analytical background, and a desire to challenge the status quo. •Own the end-to-end Quote-to-Cash (QTC) business operations roadmap, including CPQ, quote configuration, approvals, order capture, billing readiness, provisioning, payments, collections handoffs, and related data flows •Define and maintain global QTC process standards, controls, documentation, and accountability across teams •Identify friction points across the Quote-to-Cash lifecycle and lead initiatives to improve cycle time, billing accuracy, provisioning quality, payment success, customer experience, and operational scalability •Lead, develop, and scale a globally distributed Revenue Operations Business Operations team across the Americas, EMEA, and APAC •Build a strong team culture across time zones through clear communication, talent development, performance management, and consistent operating cadences •Serve as the primary point of contact for the global Revenue Operations team in understanding and prioritizing process and project alignment needs against costs •Lead cross-functional Revenue Operations strategic projects with the objective of automating and scaling existing processes/systems and maximizing revenue via pricing/packaging initiatives Qualifications: •Drive improvements in master data, product/SKU governance, pricing and packaging readiness, order integrity, and downstream billing/provisioning accuracy •Bachelor's degree in Finance, IT, Business Administration, or closely related field Compensation: •$185,000 - $277,000 / year •Flexible work environment (work from home / hybrid options) •This position may also be eligible for bonus, benefits, or related incentives Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!