Hiring: Director, Fulfillment Network Optimization (Remote) Company: ezCater Location: United States Job Posted Time: 2026-09-14 18:03:34 Target Skills & Keywords : Make About the job Required Skills: •Fulfillment Solutions •Own end-to-end relationship management for our dispatch and self-delivery service provider network, managing the full partner lifecycle from onboarding and ramp through steady-state performance and sunset, as needed. •Drive growth-oriented performance through structured accountability frameworks and incentives designed to deliver best-in-class customer experiences. •Effectively balance and diversify capacity against demand across the network, identifying and closing coverage gaps while cultivating the network effects that unlock scale, growth, and financial leverage. •Negotiate and secure financially attractive commercial agreements with regional and national delivery organizations, representing ezCater’s interests in high-stakes partnership discussions. •Ensure data quality and uptime across delivery integrations, routing performance feedback to the right internal and external stakeholders to close loops and drive continuous improvement. •Develop and lead customer-facing delivery programs that require higher-level or specialized service, including Meal Program, Concierge, Corporate Accounts, and Channel Partners, supporting premium use cases and driving growth in strategic channels. •Build scalable, reliable solutions for high-touch and enterprise customers, ensuring that their delivery experience matches the elevated expectations of ezCater’s most important accounts. •Fulfillment Intelligence & Optimization •Evaluate multiple layers of fulfillment data and translate findings into recommended monitoring frameworks, operational workflows, and actionable insights for both frontline and leadership teams. •Leverage network-wide performance visibility to continuously develop and test hypotheses, turning data patterns into experiments that produce measurable improvements. •Assess data quality gaps across fulfillment systems and guide the integration of new data sources that deepen network visibility and sharpen decision-making. •Surface and champion partner-specific opportunities to strengthen inte Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!