Hiring: Director FSQR, Customer Relations Americas Company: Barry Callebaut Group Location: Chicago, IL Job Posted Time: 2026-09-10 14:02:42 Target Skills & Keywords : R, Risk Management, Root Cause Analysis About the job Required Skills: •The Regional FSQR Customer Relations is a strategic leadership role responsible for defining and driving the regional customer quality strategy, ensuring alignment between customer expectations, regulatory requirements, and internal Food Safety, Quality & Regulatory (FSQR) standards. •This position plays a critical role in protecting business continuity, enhancing customer satisfaction, and enabling sustainable growth through robust quality governance, operational excellence, and continuous improvement. •Define and execute the regional customer quality strategy, aligned with global FSQR and business objectives •Establish governance frameworks, KPIs, and performance management systems to ensure consistent execution across sites •Drive standardization and digitalization of customer-related quality processes •Customer Engagement & Relationship Management •Act as the senior quality contact for key regional customers, ensuring proactive engagement and strong partnerships •Lead customer performance reviews and drive improvement actions based on insights and trends Qualifications: •Bachelor’s/Master’s degree in food science/food technology or equivalent •Bachelor/master's degree in food science/food technology or equivalent •Proven leadership experience in regional or global roles, managing complex stakeholder environments •Strong managerial experience with leading direct and indirect teams, ideally with background in confectionery/ food environment •Fluent English, additional languages are an asset •Availability to travel for customer meetings, audits (on request), project and departmental meetings •What You Can Expect From Barry Callebaut •Salary Range of $160,000 - $180,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package. •Paid time off, Paid Holidays, and Flex Days •Environment that welcomes workplace flexibility Compensation: •$160,000 - $180,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Salary Range of $160,000 - $180,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!