Hiring: Director, Field Technology - CRM Company: Vertex Pharmaceuticals Location: Boston, MA Job Posted Time: 2026-09-10 11:47:33 Employment Type: Hybrid Target Skills & Keywords : Change Management, Project Management, Stakeholder Management About the job Experience: •15+ years in life sciences •8+ years of direct experience managing Veeva CRM and directly supporting field teams •8+ years of technology-related project management experience •5+ years managing a team of 3+ direct reports Required Skills: •This leader will play a critical role in shaping and operating integrated technology and data solutions for the field •, connecting business needs with CRM capabilities, processes, & governance. The role requires deep expertise in commercial systems leadership, CRM adjacent field operations processes and tools, CRM data and integrations strategy, and direct field force support. •This role reports to the Senior Director, Customer Data & Field Technology in the Commercial Operations & Insights Analytics department. •Partner closely with Business Units, Leadership Teams, Information Technology (DTE), Insights & Analytics, and IC & Sales Planning to lead CRM initiatives, innovation, processes, and new ways of working. •Advise and guide on best-in-class CRM model, processes, capabilities, and strategic optimization. Collaborate as a CRM Subject Matter Expert with business unit leadership, peers, and their respective teams to ensure the CRM system supports unique business needs and delivers differentiating business value. •Bring deep experience in advanced CRM capabilities, Intelligent and Agentic CRM opportunities, and optimization to enhance commercialization excellence. •Define and lead a comprehensive US Commercial CRM strategy and roadmap, that supports enterprise strategy, business objectives, data strategy, and enhanced customer engagement. •Develop and implement a sustainable prioritization model for CRM initiatives across Business Units to support efficient resource allocation, zero defect execution, and rapid time to value. Compensation: •$185,900 - $278,900 / year •Flexible work environment (work from home / hybrid options) •This role is eligible for an annual bonus and annual equity awards Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!