Hiring: Director, Customer Support Company: C3 AI Location: Redwood City, CA Job Posted Time: 2026-09-10 14:34:13 Target Skills & Keywords : Digital Transformation, PaaS, SaaS About the job Experience: •6 years of leadership in customer support at a company focused on enterprise applications, Software as a Service (SaaS), or Platform as a Service (PaaS). •At least 6 years of leadership in customer support at a company focused on enterprise applications, Software as a Service (SaaS), or Platform as a Service (PaaS). Required Skills: •Lead the growing global C3 AI Customer Support team. •Refine customer support process requirements and best practices for supporting new C3 AI products. •Measure success criteria and implement changes needed if expected targets are not met. •Deliver regular product upgrades, monitoring and diagnostics, bug fixes and minor customer-specific product enhancements. •Manage a daily cross-organizational leadership meeting devoted to driving resolution of any urgent issues that hinder customer success. •Contribute to the evolution of the C3 AI Services organization with industry best practices and tools to support improving the customer support experience. •Partner cross-functionally with Products, Engineering, and Services leaders to refine customer support processes based on key metrics. •Recruit and retain exceptional talent to ensure the team achieves expected growth and customer satisfaction objectives. Qualifications: •Bachelor's degree required from a 4-year university, with a focus on science, technology, engineering, math, or equivalent. •Graduate degree preferred. •Demonstrated success defining and implementing customer support best practices for enterprise, SaaS, or PaaS products. •Able to develop and effectively communicate a support strategy and roadmap. •Self-starter with entrepreneurial drive and a demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment. •Strong business acumen and quantitative and analytical problem-solving skills. •Outstanding team player with the ability to coordinate people and activities across multiple functional areas. •Candidates must be authorized to work in the United States without the need for current or future company sponsorship •C3 AI provides excellent benefits, a competitive compensation package and generous equity plan. Compensation: •$180,000 - $230,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!