Hiring: Director, Customer Success- SA&I Sensory Product Development Team Company: NielsenIQ Location: Chicago, IL Job Posted Time: 2026-09-16 20:58:14 Employment Type: Remote Target Skills & Keywords : AI, Microsoft Office About the job Experience: •5+ years of experience in a consulting role on Innovation Strategy or Sensory Product Research; Custom product testing experience preferred •3+ years of people management and/or coaching experience Required Skills: •Be curious. Be collaborative. Be forward thinking. Join SA&I’s Innovation Practice and work with our clients as a consultant, a problem solver, and influence the future of their innovations while driving complex and custom sensory product development projects. •Drive strong client satisfaction through deliverables and by supporting the scoping discussions with Account Development for complex projects •Work closely with Account Development to define and execute against an analytic strategy that is aligned to client expectations •Review/advise on project execution elements for complex studies (design, feasibility, timing) •Serve as a strategic client partner, understanding their business needs and innovation process •Consistently engage senior insight partners and beyond (with Account Development) to establish broad support for BASES as a partner •Identify and pursue opportunities to strengthen relationships through value-added analytics, validations, training, thought leadership, etc. •Ensure the overall success of client deliverables, including final review Qualifications: •At least 5+ years of experience in a consulting role on Innovation Strategy or Sensory Product Research; Custom product testing experience preferred •At least 3+ years of people management and/or coaching experience •Demonstrated ability to lead complex innovation and sensory research programs from scoping through final recommendations. •Demonstrated success in driving analytical/operational excellence through the development of scalable processes, best practices, and innovative ways of working that enhance team effectiveness and client outcomes. •Demonstrated expertise leveraging multiple custom research methodologies, including online surveys, IHUTs, CLTs, IDIs, taste/aroma/texture tests, and focus groups, to address diverse client business objectives. •Highly proficient in Microsoft Office, Microsoft Dynamics, Decipher, and BASES suite of proprietary software Compensation: •$99,800 - $122,000 / year •Flexible work environment (work from home / hybrid options) •Comprehensive healthcare plan (medical, Rx, dental, and vision) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!