Hiring: Director, Customer Success- New Hyde Park, NY Company: Canteen North America Location: New Hyde Park, NY Job Posted Time: 2026-09-15 11:56:07 Employment Type: Full-time / Hybrid Target Skills & Keywords : Agile About the job Experience: •7+ years of experience in account management and/or customer service Required Skills: •The Director, Customer Success plays a critical role within Coffee Distributing Company’s (CDC) Account Management Team, leading strategic efforts to grow and retain CDC Direct business. Duties include driving customer satisfaction, team development, client retention, and operational excellence across key markets. •Drive performance of the Direct Account Management team by leading Account Managers in strengthening customer retention and accelerating growth •Build and maintain relationships with CDC’s key customers across NY, NJ, and CT •Enhance the operating model incorporating success metrics, such as Client Health and Satisfaction, resulting in consistent and exception customer experiences •Champion corporate initiatives, fostering a culture of accountability and hospitality •Analyze business metrics and trends to inform retention strategies •Link customer experience improvements to measurable business outcomes Qualifications: •Bachelor’s degree or equivalent experience •Demonstrated ability to prepare, analyze, and present complex business reviews to clients •Proven success in business growth and retention •Strong communication, presentation, and negotiation skills •Demonstrated capacity to prioritize, multitask, and adapt in an agile environment •Adapt easily to new and proprietary technologies •Associates At Canteen Are Offered Many Fantastic Benefits. •Full-time and part-time positions offer the following benefits to associates •: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program •Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Compensation: •$105,000 - $115,000 / year •$105,000-$115,000+Car allowance and cell phone stipend Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!