Hiring: Director, Customer Success - Falcon Cloud Security (Remote) Company: CrowdStrike Location: United States Job Posted Time: 2026-09-16 10:41:27 Target Skills & Keywords : AWS, Azure, GCP, Kubernetes, SaaS About the job Required Skills: •Build, scale, and lead a global (or regional) Customer Success organization for Falcon Cloud Security, including hiring, developing, and retaining front-line managers and senior individual contributors •Own the Cloud Security customer success strategy, operating model, and coverage model; define the segmentation, engagement motions, and playbooks that scale with the business •Own and drive key business outcomes including gross/net retention, product adoption and consumption, time-to-value, CSAT/NPS, and expansion pipeline contributed •Develop and grow leaders — act as a coach and mentor to managers, and build career paths, enablement, and succession plans across the organization •Serve as a senior executive sponsor for strategic accounts, engaging CISOs, cloud platform owners, and other executive stakeholders on security outcomes and cloud transformation initiatives •Own executive-level escalation management, ensuring cross-functional mobilization across Support, Engineering, Product, and Services through to resolution and root-cause remediation •Establish and manage a portfolio-wide risk management practice: identify at-risk customers early, direct the development of success and remediation plans, and ensure successful renewals •Partner with Sales leadership on territory and account planning, forecasting, QBRs, and joint execution against a shared vision for growth Qualifications: •Hands-on familiarity with public cloud platforms (AWS, Azure, GCP) and cloud-native architectures, including Kubernetes and containers •Relevant cloud or security certifications (e.g., AWS/Azure/GCP, CCSP, CKA) •Market leader in compensation and equity awards •Comprehensive physical and mental wellness programs •Competitive vacation and holidays for recharge •Paid parental and adoption leaves •Professional development opportunities for all employees regardless of level or role •Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections •Vibrant office culture with world class amenities •Great Place to Work Certified™ across the globe Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!