Hiring: Director, Customer Success, Enterprise Company: Braze Location: Chicago, IL Job Posted Time: 2026-09-11 10:37:28 Employment Type: Hybrid Target Skills & Keywords : Agile, HTML About the job Experience: •5+ years relevant experience in a related area for example, Customer Success, Consultancy, Account Management or Mobile Marketing •3+ years experience managing people managers Required Skills: •If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. •As a Customer Success Director you will join our department’s senior leadership team to own our entire [Classification] book of business within [Braze geography]. •Manage multiple teams, taking ownership of their growth, development and achievement. •Take ultimate responsibility for your team’s book of business, building strong relationships with customers, minimizing and mitigating risks, along with successfully supporting growth opportunities to ensure your teams hit their KPIs. •Be a public presence for Braze building executive relationships with customers, acting as a point of escalation across your book of business and representing Braze during public activities. •Working with your managers and individual contributors you will be responsible for your teams achieving their KPIs against platform adoption, customer renewal, customer expansion and advocacy. Qualifications: •Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc). •You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. •You build strong positive relationships with clients and colleagues. •You are known for being a team player. •You have a high level of intellectual curiosity. •You see opportunity and growth in learning more and continuously improving both processes and yourself. •You have strong technical domain knowledge of two or more of the following: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc). •For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $172,000 and $271,000/year, with an expected On Target Earnings (OTE) between $209,000 and $300,000/year (including bonus or commission). •Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. Compensation: •Competitive benefits and rewards package •Competitive compensation that may include equity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!