Hiring: Director, Customer Partner - Retail Company: Kyndryl Location: Pennsylvania, United States Job Posted Time: 2026-09-16 13:01:25 Employment Type: Full-time About the job Experience: •Deep knowledge of business and technology trends and industry best practices •Proven experience with revenue growth, cost, profitability, trends, and risks •Open minded and empathetic approach in relationships with customers •Demonstrated capacity to lead with a consultative approach, identify and create demand across all Kyndryl capabilities, and articulate business value to customers •Demonstrated capacity to operate in a fast-paced, flat organizational culture; embrace ambiguity and drive proactive outcomes Required Skills: •Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future. •Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts. •Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities. •Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish. •Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance. •Build Strategic Connections •Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers. •Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing. Qualifications: •Minimum of 5+ years experience running account P&L with experience managing sales process end-to-end •Bachelor's degree or Master’s degree Compensation: •$161,520 - $290,760 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!