Hiring: Director, Customer Operations & Support Company: Thermo Fisher Scientific Location: Logan, UT Job Posted Time: 2026-09-03 07:40:48 Target Skills & Keywords : Salesforce About the job Experience: •10+ years of progressive leadership experience in customer operations, customer service, order management, supply chain, operations, or a related function. Required Skills: •Director, Customer Operations & Support (CO&S) •Leadership Profile •Set and execute the global SUD CO&S strategy in alignment with business unit and BPG priorities. •Own customer operations across order management, shipment readiness, proactive communication, critical issue management, and resolution of fulfillment barriers. •Build a high-performance culture grounded in customer ownership, accountability, continuous improvement, digital fluency, inclusion, and learning. •Lead, coach, and develop teams across the United States and United Kingdom, including talent selection, succession, and capability building. •Standardize processes, roles, operating rhythms, and decision rights across locations where possible; identify opportunities to simplify, automate, digitize, and scale work. •Lead process, technology, and operating-model transformation while maintaining or enhancing customer continuity and employee engagement. Qualifications: •Bachelor's degree in business, operations, engineering, science, supply chain, finance, or a related field, or equivalent experience. •Demonstrated success leading geographically distributed teams, developing leaders, and building high-performing organizations. •Proven record of transformational change, operational excellence, and process standardization. •Strong data-driven decision-making, executive communication, and influencing skills in a complex matrix organization. •Demonstrated capacity to travel up to 25-30%. •MBA or master's degree. •Lean, Six Sigma, project management, or change management certification. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!