Hiring: Director, Customer Intelligence & Performance Company: Moody's Corporation Location: New York, NY Job Posted Time: 2026-09-16 12:06:02 Employment Type: Full-time Target Skills & Keywords : AI, Databricks, SaaS, Salesforce, Segment About the job Experience: •8+ years of experience in data strategy, analytics, business intelligence, or customer intelligence roles Required Skills: •The Director, Customer Intelligence & Performance leads the data strategy, analytics, and intelligence capabilities that power Banking Customer Engagement's ability to understand, anticipate, and act on customer needs. •Define and execute the data strategy for Banking Customer Engagement, including what intelligence is needed, where it lives, how it flows, and who consumes it •Architect the customer intelligence data model across platforms including Databricks, Salesforce, Gainsight, and related systems to establish a unified, trusted view of customer health •Design and build agentic workflows that combine quantitative data (usage, adoption, renewal, revenue) and qualitative signals (feedback, escalations, executive sentiment) to deliver real-time, actionable intelligence •Lead the development of predictive models and intelligence frameworks that identify customer retention risk, adoption challenges, expansion opportunities, escalation and delivery risk, and executive engagement opportunities •Own the analytics behind the Voice of the Customer program, consolidating insights from NPS, customer feedback, escalations, support data, and adoption signals to provide actionable, data-backed recommendations •Build and maintain executive dashboards and performance scorecards across retention, adoption, customer health, and growth, including reporting for Growth New Business, Retention, and Margin Expansion metrics •Partner with Product, Engineering, Data, Sales, and Revenue Operations teams to define intelligence use cases and ensure the right data infrastructure supports cross-functional priorities Qualifications: •Bachelor's degree in Data Science, Computer Science, Mathematics, Statistics, Business Analytics, or a related field; advanced degree preferred Compensation: •$151,000 - $218,950 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!