Hiring: Director, Customer Implementations Company: 3E Location: Virginia, United States Job Posted Time: 2026-09-10 11:21:06 Employment Type: Remote Target Skills & Keywords : Program Management, Risk Management, SaaS About the job Experience: •35 years of experience and a global presence, we empower our customers with innovative compliance solutions. •10+ years of experience in B2B SaaS implementation, professional services, information services, customer onboarding, and delivery operations, with a strong focus on driving customer value and revenue impact. •6+ years of experience leading global, distributed, or multi-region teams in high-growth, scale-up, or PE-backed environments. •Over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions. Required Skills: •Lead a global team responsible for new customer implementations, post-sale value realization, and project work that supports renewals and expansions. Your efforts will improve delivery across 3E’s product portfolio by building scalable processes, increasing project visibility, managing risks, and accelerating customer value. •This role reports to the VP of Customer Experience and collaborates closely with leaders across 3E. If you are AI-forward, passionate about customer success, and understand the importance of implementation in building trust and lasting partnerships, we would love to connect with you! •This position supports remote work in EST, and candidates should be based near one of our U.S. East Coast office locations: Bethesda, MD, Canton, OH, or Charlottesville, VA. •Create implementation experiences that build customer trust, confidence, and advocacy by improving how 3E listens, communicates, resolves issues, and accelerates time to value. •Lead, coach, and develop a global Customer Implementations team responsible for complex enterprise deployments across 3E’s product portfolio. •Strengthen implementation execution by setting clear expectations, operating rhythms, delivery standards, and accountability across the team. •Define and continuously raise the standard for implementation excellence across delivery quality, milestone discipline, risk management, customer communication, go-live readiness, and value realization. •Build scalable implementation practices, including project plans, governance models, RACI frameworks, resource planning, delivery controls, and consistent customer communication. Qualifications: •Proven track record leading complex enterprise software implementations, including multi-product deployments and programs with significant data, integration, or regulatory complexity. •Strong ability to connect implementation efforts to customer value, with commercial awareness driving ACV, renewals, expansion opportunities, and revenue protection. •Passion for improving customer experience by leveraging feedback, risk signals, and implementation insights to accelerate time to value. •Demonstrated capacity to enhance implementation quality through scalable project health systems and ensure go-live readiness and post-sale value realization. •Strong customer-facing presence with the ability to build trust, communicate clearly, and collaborate with enterprise customers and internal stakeholders, Based in the Eastern Time Zone, US, and eligible to work without sponsorship. •PMP certification or equivalent project/program management experience. Compensation: •Flexible work environment (work from home / hybrid options) •Health, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!